Just keep in mind that you may need to recheck the settings every time you reboot the phone, since APNs will likely be re-downloaded.

That should do it-once the incorrect APN has been removed, you should be able to send and receive MMS messages without issues. If you only have one APN, modify its details to match the above list. Do this by tapping on it to open its details, then three dots in the upper right corner, and choosing “Delete APN.”Īgain, delete the one that doesn’t match the above details. Once you’ve found the correct one, delete the other one. You want to use the one with the following settings: If you have multiple APNs with the same name here-usually “internet,” there’s your issue. Tap the Advanced dropdown button, then select Access Point Names.įrom here, skip down to “Fix Your APN” below. In the Settings menu, choose “Network & Internet,” then “Mobile Network.” To find your phone’s APNs, first pull down the notification shade and tap the gear icon.įrom here, things will be a bit different depending on what version of Android your phone is using. The good news? It’s a simple fix-you just need to know where to look. The mere presence of the incorrect APN causes problems. For some reason, this causes issues with MMS even if the correct one is set as the default. And in the case of Cricket, it sometimes downloads multiple copies, one of which is missing key information required in order to correctly process MMS. The APN is the identifier that tells the phone where and how to access specific things on the network-in this case, MMS. The problem stems from APNs-Access Point Names-that auto-download from your carrier, oftentimes after a reboot.

You’ll get a notification showing that there’s a message to download, but you won’t be able to download it. It’s frustrating. In short, you can’t receive MMS-the fancy term for picture messages.

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